ML-assisted dispatch and claims automation, ServicePower
ServicePower claims triage and ML-assisted dispatch
Results
- Lower client operating costs
- 18%+
- Contracts
- 8+
Client operating costs fell 18%+ across 8+ contracts.
Clients dispatched faster and at lower cost, and the capability became part of how ServicePower won new clients.
The problem
Carriers and retailers needed the right technician on each job, dispatched faster and at lower cost.
The build
The dispatch model matches each job to the technician with the right skills, availability and shortest travel. Claims triage sends low-complexity claims straight to dispatch.
Key calls
Negotiated engineering capacity across three groups.
The role sat between the client and sales side for requirements, the product team of PMs and engineers, and the CTO's core engineering team on the back end. Each roadmap cycle meant negotiating shared engineering capacity across all three.
Routed simple claims straight to dispatch.
Low-complexity claims skipped the full review and went straight to a technician.